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faq

Frequently Asked Questions

Is membership include a full service car wash? Faq section down arrow icon

Yes. You receive platinum wash package which includes vacuum, interior wipe, window wipe, tire dressing and exterior hand wash car wash.

Can I Cancel My Monthly Membership Anytime? Faq section down arrow icon

Yes. There is no long term contract. Cancel anytime!

What Vehicles Do We Not Wash? Faq section down arrow icon

Vehicle over 7′ tall are not serviceable.

Do you clean the inside of the car? Faq section down arrow icon

Regular car wash packages include vacuum, dash wipe, windows wipe and hand car wash. We also offer interior detail packages for those interested in a deeper clean of seats and carpet.

How often should you wash your car? Faq section down arrow icon

We recommend one car wash every two weeks, a wax service at least once every six months, and an interior detail once every two months. Car washing will not only help you keep your car cosmetically beautiful, but it will help you avoid costly damage, and allow you to resell at the highest price in the future if ever desired.

Is this touch-less wash? Faq section down arrow icon

Yes! All offered packages are 100% touchless contactless hand car wash. We do not utilize any machines.

Will your car wash damage my paint? Faq section down arrow icon

A touchless hand car wash offers thorough cleaning that typical automatic and express car washes just can’t deliver. Furthermore, getting your car washed by hand does in fact help protect your paint, increasing its longevity and integrity over time

Is hand car wash better than express? Faq section down arrow icon

Hand car washes often provide a more thorough and detailed cleaning, ensuring that every part of the vehicle is meticulously cleaned.

How much does Rancho Del Oro Charges for unlimited monthly service? Faq section down arrow icon

Our monthly unlimited car wash package costs $59.75

Do you offer interior shampoo service? Faq section down arrow icon

We are now offering monthly unlimited service on our most popular platinum wash package for only $59.75 (cost of 2 car washes). Was as often as you need for a set fee per month. hassle free. Cancel anytime!

Do you offer full detail service? Faq section down arrow icon

We offer full auto detail services including interior detail, exterior detail, wax, clay and shampoo.

Will my soft top Jeep get damaged if I go through the car wash? Faq section down arrow icon

We are a 100% touchless hand car wash. NO risk of damage at all. Our car wash is 100% safe for all vehicles including Jeeps, G-Wagons, and Toyota FJ Cruiser.

Are you wheelchair accessible? Faq section down arrow icon

Yes, our retail store is wheelchair accessible. We have measures in place to accommodate individuals with mobility challenges.

Do you wash sprinter like vans? Faq section down arrow icon

Yes. We wash all vans sizes up to 7′ tall.

What is the Exterior car wash price? Faq section down arrow icon

We offer multiple exterior car wash packages. For regular hand wash, we recommend the platinum package which is 30. For detail car wash, we recommend one of popular package from the following detail center page.

How much is a car wash cost at Rancho Del Oro? Faq section down arrow icon

We offer multiple car wash packages, all of which are 100% touchless hand car wash. Our regular packages start at $25 while detail packages are offered at around $100 or more, depending on service type and vehicle. We also offer monthly unlimited car wash subscription service for $59.75 which include unlimited platinum package wash.

How can I better prepare for a car wash? Faq section down arrow icon

Please remove all personal belongings. Ensure vehicle keys are left inside.

Do I need to be present before, during, or after the service? Faq section down arrow icon

You do not need to be present during the car wash service. Please check with with the sales manager, and ensure vehicle is picked up before car wash closing hour.

Can I pay with cash? Faq section down arrow icon

Absolutely! We accept cash and all major credit cards for any one time car wash package. Membership sign ups will require a credit card for the recurring monthly charge.

What happens if something was damaged or missing? Faq section down arrow icon

Rancho Del Oro is not responsible for any belongings that may be lost or otherwise disposed of while cleaning your vehicle. We strongly recommend that you remove any belongings that you consider to be of value prior to service. Please check your vehicle prior to leaving the premises. Should you notice anything, please immediately report to the sales manager.

How long does the service take? Faq section down arrow icon

Regular car wash packages take about 20 minutes to service, on average. Detail services take about 45 minutes, or more, depending on the package.

What is the car wash clearance? Faq section down arrow icon

Our tunnel is 7.1′ tall clearance.

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